As with any product or service, across all industries, customer peace of mind and satisfaction should be the core driver of any business.
In the world of roofing and waterproofing, there a number of ways that guaranteed customer peace of mind is achieved through all aspects of the supply chain.
It is important to consider the type of waterproofing selected for a project – no matter the size or level of complexity of the roof design. Selecting roofing solutions according to the needs of the building occupant is a must: the purpose of the building that the roof is protecting, the function of the roof itself and aesthetic requirements, should all be considered to ensure they are suitable and fit for purpose for the project.
There are a vast number of products available to waterproof buildings and structures whether they are new builds or refurbishment projects. Selecting a waterproofing solution that has been rigorously tested throughout the research and development, manufacturing and installation processes helps to ensure that the system selected is fit for purpose and will last its expected lifetime. Roofing and waterproofing products that have been independently tested and certified by Industry bodies assist in providing client peace of mind that the products selected will meet expectations. Associations such as The British Board of Agrément (BBA) offer independent testing and certification for the UK construction market. In addition to BBA certification, other independent bodies and certification that can provide further detail on quality control during manufacturing and installation, product performance and sustainability are available but not limited to: ISO 14001, ISO 9001 and BRE…
Selecting an appropriate roofing contractor to install specified roofing and waterproofing systems is key to a successful roof installation. Many manufacturers operate an Approved Contractor Scheme where a national network of approved installers who have been trained to expertly install their products and systems are available to complete specified works. Operatives are trained in the precise techniques of specific product installation and monitored on site to ensure competence and high standards of workmanship.
ON SITE SUPPORT
Support on site from the manufacturer of the roofing system selected for a project provides added reassurance for the client. From prestart meetings, site inspections, and project sign off to assistance overcoming challenging details or designs, the roofing system manufacturer should support all aspects of the installation, utilising their expertise and knowledge of product innovations and limitations.
Some manufacturers offer considerable aftercare value for the client; through maintenance advice to keep the installed roofing system in the best condition, certified products that provide longevity and product performance, and warranties to guarantee the products installed.
SOPREMA strive to deliver roofing and waterproofing solutions that deliver high performance, excellent value and client peace of mind. Find out more…